Privacy Policy

Your information is used exclusively for the following purposes:

• Processing, tracking, and delivering your shipments.
• Sending booking confirmations, delivery updates, and AWB details via email/SMS.
• Managing your account and providing customer support.
• Generating invoices, billing records, and wallet statements.
• Detecting and preventing fraud, misuse, or prohibited shipments.
• Improving our website, services, and delivery network.
• Sending service announcements and promotional offers (only if you have not opted out).
• Complying with legal, regulatory, or law enforcement requirements.

We do not sell, rent, or trade your personal information to third parties. We share your data only in these limited circumstances:

• Delivery Partners & Hubs: Receiver name, address, and contact number are shared with our last-mile delivery partners solely for fulfilling the shipment.
• Payment Processors: Minimal data shared with payment gateways to process transactions, governed by their own privacy policies.
• Legal Compliance: We may disclose information to government authorities, courts, or law enforcement agencies when required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the succeeding entity with prior notice to you.

We use cookies to improve your browsing experience:

• Session Cookies: Required for login and maintaining your session. Deleted when you close your browser.
• Preference Cookies: Remember your settings and preferences across visits.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). No personally identifiable data is sent to analytics providers.

You can disable cookies in your browser settings. Note that disabling session cookies will prevent you from logging into your account.

We implement industry-standard security measures to protect your information:

• All passwords are stored using bcrypt hashing — we cannot see or recover your password.
• Our website is served over HTTPS (SSL/TLS) to encrypt data in transit.
• Access to customer data is restricted to authorised personnel only.
• Regular security reviews and vulnerability assessments of our platform.

While we take every reasonable precaution, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.

As a user, you have the following rights over your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information via your profile page or by contacting us.
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from promotional emails at any time using the unsubscribe link or by emailing us.
• Portability: Request your shipment and transaction history in a machine-readable format.

Our services are intended for users aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users via email or a prominent notice on our website at least 7 days before any material changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

For any privacy-related questions, concerns, or requests:

• Email: support@crystalogistics.in
• Phone: +91 6207672544
• Address: Shop no. 4, Ramji Market, Sec-61 Ullawas, Gurugram, Haryana 122101